We offer a comprehensive maintenance and repair service for our trailers. The best way to communicate your requirements is via our brand new online Aftersales Portal. Please visit http://support.bjtrailers.co.uk
Brian James Trailers

After Sales Customer Online Service.

Parts and Service department:

You're in the right place to easily find the parts and services needed to keep your Brian James Trailer on the road.

In many cases we offer an overnight parts service. Some specialised parts are manufactured to order, usually within 3 working weeks.

It's always good to know as much about what you need as possible before making an enquiry. Please follow our guide to making this as easy as possible.

Many standard parts can be identified using our parts guide documents. If your enquiry relates to a warranty claim, please proceed to Step 2a/2b.

Step 1. IDENTIFY PARTS REQUIRED

Click on the links below, search the document and find the part numbers of parts needed:

Hub / Drum Components Catalogue

Brake Components Catalogue

Lighting Components Catalogue

General Parts Catalogue

If parts can't be found here, please proceed to step 2.

Step 2. You can call our parts team direct on 01327 308833 and select option 1 from the phone menu. A member of the department will be happy to handle your enquiry.

Please Note: all details of your enquiry and any previous enquiries will also be available to you via our Online Customer Service facility for your convenience.

Or if preferred, you can use our 24/7 Customer Online Service. This has many other benefits in providing a the best possible service. You can post images or video relating to your enquiry, plus retrieve quotes and orders directly.

Step 2a. For customers with an existing BJT account: Visit our customer online service: http://support.bjtrailers.co.uk, login. You will then be able to easily create a new enquiry.

Step 2b. For new customers, without a BJT account: Visit http://support.bjtrailers.co.uk Create an account then login to post details of your aftersales question. You only have register once, you can login 24/7 for updates, quotes and invoice documents. This can be your communications hub direct to our aftersales team.

When making an enquiry we encourage customers to provide a VIN number which is often helpful.

If preferred you can create an account or add a call on the Customer Online Service by sending an e-mail to support@bjtrailers.co.uk
If you are already registered on the Customer Online Service you can simply log in at http://support.bjtrailers.co.uk/

Step 3. Login to check for updates on your call. You will receive instant notification of each update, for example a new quotation or an order confirmation.

We are looking forward to assisting you.


Accessories

Accessories are always popular ways of enhancing the functionality of your trailer to suit changing needs, a full array of options from tyre racks to extended mesh sides or winches are commonly available. Payment by all major credit cards ensures speedy turnaround.

Service

Brian James Trailers offer a full maintenance program helping to keep hard working trailers in good order.

Our experienced service department will ensure that your trailer enjoys the very best attention to detail, with particular emphasis on safety-critical matters.

In the event that your trailer is critical to operations we will try to provide a loan trailer during the period of a service to keep the wheels of your business turning.

Service is available from our service department in Daventry, Northamptonshire, and also through your local authorised Brian James Trailers dealer.

 

Dealers (click here to find dealers in the UK)

Brian James Trailers have an extensive network of dealers right around the UK, Ireland and mainland Europe. It might be more convenient to access standard trailer parts directly from them. Please review our list of dealers, available on this web site for your local stockist.


Warranty policy

Details of our warranty policy can be found here: warranty

Battery Warranty: Please note that due to the nature of Lead Acid batteries we are unable to provide a warranty on battery performance levels. Please read here for further technical and battery maintenance guidance: BJT-Battery-Maintenance 


Brian James Trailers Ltd. Sopwith Way, Drayton Fields Industrial Estate, Daventry, Northants. England NN11 8PB
Tel: 01327 308833. Fax: 01327 308822


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