We offer a comprehensive maintenance and repair service for our trailers. The best way to communicate your requirements is via our brand new online Aftersales Portal. Please visit http://support.bjtrailers.co.uk
Brian James Trailers

After Sales Customer Online Service.

Parts and Service department:

You're in the best place to let us know about parts and services required to maintain your trailer. In many cases an overnight parts service is offered, while specialised parts are manufactured to order, usually within 3 working weeks.

To help us provide you with the best service please use the following guide:


Step 1. IDENTIFY PARTS REQUIRED

Click on the links below, search the document and find the part numbers of parts needed:

Hub / Drum Components Catalogue

Brake Components Catalogue

Lighting Components Catalogue

General Parts Catalogue

Parts required may not be described in the catalogue links above. If so, please proceed to step 2.

Step 2. For customers with an existing BJT account: Visit our customer online service: http://support.bjtrailers.co.uk, login and then create a new enquiry.

Step 2. For new customers, without a BJT account: Visit http://support.bjtrailers.co.uk Now create an account and then login to post details of your parts requirement or an aftersales question. Registration is needed once only as your account will remain accessible to you at any time 24/7 in the future. Log in for updates, quotes and invoice documentation. This is now your communications hub direct to our aftersales team.

The customer online service is a facility where you can post pictures and documents to help support your enquiry. Keep in mind that a VIN number is often helpful, so let us have that if available. We often need to clarify specific details, so may have questions for you also.

If preferred you can create an account or add a call on the Customer Online Service by sending an e-mail to support@bjtrailers.co.uk
If you are already registered on the Customer Online Service you can simply log in at http://support.bjtrailers.co.uk/

Step 3. Login to check for updates on your call. You will receive instant notification of each update, for example a new quotation or an order confirmation.

Thank you for assisting us to assist you.


Accessories

Accessories are always popular ways of enhancing the functionality of your trailer to suit changing needs, a full array of options from tyre racks to extended mesh sides or winches are commonly available. Payment by all major credit cards ensures speedy turnaround.

Service

Brian James Trailers offer a full maintenance program helping to keep hard working trailers in good order.

Our experienced service department will ensure that your trailer enjoys the very best attention to detail, with particular emphasis on safety-critical matters.

In the event that your trailer is critical to operations we will try to provide a loan trailer during the period of a service to keep the wheels of your business turning.

Service is available from our service department in Daventry, Northamptonshire, and also through your local authorised Brian James Trailers dealer.

 

Dealers (click here to find dealers in the UK)

Brian James Trailers have an extensive network of dealers right around the UK, Ireland and mainland Europe. It might be more convenient to access standard trailer parts directly from them. Please review our list of dealers, available on this web site for your local stockist.


Warranty policy

Details of our warranty policy can be found here: warranty

Battery Warranty: Please note that due to the nature of Lead Acid batteries we are unable to provide a warranty on battery performance levels. Please read here for further technical and battery maintenance guidance: BJT-Battery-Maintenance 


Brian James Trailers Ltd. Sopwith Way, Drayton Fields Industrial Estate, Daventry, Northants. England NN11 8PB
Tel: 01327 308833. Fax: 01327 308822


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